A SaaS healthcare analytics dashboard for hospital administrators, compliance officers, and department heads to make data-driven decisions with real-time insights into patient flow, staff allocation, and compliance metrics. This project addresses operational inefficiencies in hospitals caused by fragmented visibility, leading to delays and compliance risks.
Hospital administrators often rely on disconnected systems and manual reporting, which delays critical decisions. Key metrics like bed occupancy, patient discharge delays, and staff-patient ratios are scattered across departments.
How might we design a real-time dashboard that simplifies complex data and helps hospital leaders act faster and smarter?
"Logistics operations often suffer from delayed problem resolution and a lack of real-time visibility into critical events, leading to prolonged downtimes, inefficient resource utilization, and increased operational costs."
The primary goal of SwiftLogistics is to enhance operational efficiency, reduce costs, and improve decision-making in warehouse logistics.
Key Objectives
Provide real-time visibility: Enable managers to monitor key operational metrics and identify anomalies as they occur.
Streamline issue resolution: Facilitate quick identification and resolution of operational exceptions and alerts.
Optimize resource utilization: Offer insights into workflow and zone performance to better allocate staff and equipment.
Improve accountability and performance tracking: Centralize data for easy monitoring of daily shipments, on-time fulfillment, and processing bottlenecks.
Enhance inter-departmental communication: Create a centralized platform for all relevant operational data
The primary users of the SwiftLogistics dashboard are
Logistics Operations Managers: Responsible for overall warehouse efficiency, strategic planning, and performance oversight. They need high-level overviews and the ability to drill down into specific issues.
Warehouse Floor Supervisors: Oversee daily activities in specific zones (e.g., receiving, packing, shipping). They need immediate alerts, detailed status updates, and tools for quick problem resolution.
Inventory Managers: Concerned with stock levels, inventory accuracy, and the flow of goods within the warehouse.
The study was conducted to have an understanding of their saving patterns and how they manage their money. The user research used a basic questionnaire format with four main categories: knowledge of his mobile phone patterns, knowledge of mobile banking, money management, and knowledge of his children's spending patterns. The purpose of the questionnaire was to get an overview of how the users went about their money management. The major outcomes from the pre-study were that :
- A proper understanding of his cash flow is required.
- The user needs to know how his income and expenses are getting affected.
- Saving is a priority Would like to exert some control regarding his expenses when it comes to his family
Overview: Daily Shipments: A prominent numerical display showing total shipments for the day (1,325).
Orders Fulfilled on Time: Percentage completion with trend indicator (95.4% +1.2%), highlighting efficiency.
Processing: Number of items currently being processed (232), indicating current workload.
Alerts: Count of critical issues requiring immediate attention (8).
Warehouse Heatmap:Visual Representation: A color-coded map of the warehouse zones indicating activity levels or potential issues (e.g., "Low" to "High" scale, "12 delayed" in Zone B). This provides an intuitive overview of bottlenecks.
Package Flow:Timeline Visualization: A bar chart showing the flow of packages across different time intervals, highlighting potential delays (0 delayed indicated).
Exceptions List:Actionable Alerts: A list of critical operational issues (e.g., "Inventory mismatch," "Delayed shipment," "Equipment malfunction," "Staff shortage").
Direct Resolution: Each exception has a "Resolve" button, allowing for immediate action or drill-down into resolution workflows.
Inventory Managers: Concerned with stock levels, inventory accuracy, and the flow of goods within the warehouse.
Team Leaders: Responsible for specific groups of workers, needing to monitor their team's progress and potential bottlenecks.5. User Flow: Monitoring and Resolving Issues
Scenario: A Logistics Operations Manager starts their day and reviews the dashboard for any critical updates.
User Login: Manager logs into the SwiftLogistics SaaS platform.
Dashboard Overview:View Key Metrics: Manager immediately sees "Daily Shipments," "Orders Fulfilled on Time," "Processing," and "Alerts" for a high-level operational pulse.
Check Warehouse Heatmap: Manager visually scans the heatmap to identify any zones with unusual activity (e.g., high "Processing" volume, potential bottlenecks)
Review Package Flow: Manager observes the timeline of package movement to spot any delays in the overall flow.
Scan Exceptions: Manager looks at the "Exceptions" list for critical issues requiring immediate attention.
Drill Down into an Exception: Manager sees "Delayed shipment" in the Exceptions list.
Initiate Resolution: Manager clicks "Resolve" next to the exception.
Access Detail View: A detailed view opens, showing:Order details (#386X, customer info, contents).Current status and location within the warehouse.History of the order's journey.Reason for delay (e.g., "Fulfillment Zone C bottleneck," "Documentation issue").Option to assign a staff member to investigate or resolve.Communication tools (e.g., message a supervisor in Zone C).
Monitor Resolution: Manager tracks the status of the resolution process from this detail view or the updated "Exceptions" list.
Proactive Monitoring Manager sees "12 delayed" indicated on Zone B in the "Warehouse Heatmap" (as implied by the image).
Investigate Zone B: Manager clicks on "Zone B" in the heatmap (or accesses a detailed 'Inventory' or 'Orders' section).
Review Zone Metrics (Hypothetical Detail View): Manager sees the current workload for Zone B.Number of pending items, items in progress, and completed items. Staff assigned to Zone B and their current tasks. Historical performance data for Zone B.
Take Action: Based on the data, manager might reassign staff, alert maintenance for equipment, or re-prioritize tasks.
In the general Dashboard, you get the key elements. Owing to introducing of gamification. Version B has the elements of fun and vibrant structure
There is a construction of gamified elements such as badges and group quests in order to spur saving habits and also allow the users to engage with the application even more.
There is a construction of gamified elements such as badges and group quests in order to spur saving habits and also allow the users to engage with the application even more.
"The gamified version might have offered more explicit feedback loops for users. In game design, feedback is crucial for illustrating how players' actions impact the game environment and guiding them on ways to enhance their performance."